One fine Saturday evening.........

One fine Saturday evening, one more weekend to say. Me and Adi (my husband) thought of trying a new place for outing and we decided to go to one of the newly opened multiplex  in Hyderabad. We selected this place coz it’s nearby and it’s not crowded as others. You can sit and have some quality time together.

We sat in KFC food court and ordered a few things so that we can have an excuse to sit there :). Our main motive was to chat in peace and share some quality time with each other. I observed a strange thing there, all the counter guys & waiters were communicating with each other in sign language (using their hands and making gestures), and they were not actually speaking a word . We thought it’s just to maintain discipline in the restaurant and not to make noise. We thought, wow what an innovative idea it is and appreciated it.

Suddenly one of the waiters came to us started saying something in the same sign language. We didn’t understand him initially and thought they were offering us some discount or inviting us to play some sort of game. One person (he was speaking normally, thank god) guided us to backside of their kitchen, where actually they prepare food. They told us that it’s a “guided tour to KFC’s kitchen”, so that we can see how they prepare food, their method, technology, hygiene etc. It was very nice to see that they cook food in a very hygienic way. One of the best process they have is that they keep a time tag to food they prepare and they throw the remaining food after the time is over. They do not reuse it the next day. So we can be sure that chicken we are having at KFC is very fresh and not a day old  :)

Then came the surprise, they told us that a special thing about their staff is the that 80%t of their staff was either deaf or they could not speak and that is why most of them were talking in sign language. And as they couldn’t hear or speak, they were using lights (for deaf) and sirens (for mute) to let others know that the food is ready and it can be served to the customer or there is a new order from customer. They even have some special signs for their menu items & other things, which help them to communicate without speaking. When they do a good job, they complement each other with “thumbs up”. I & Adi were so glad to see this. It was really heart touching to see KFC doing a great service by being socially responsible. It’s not the food but the experience that you get there that makes a restaurant a good restaurant.

We both complemented them with “thumbs up” and appreciated their effort with a feedback in their guest book. We really enjoyed the eve, this actually made our eve. We were so cheerful coming out of there……it’s still a memorable Saturday eve for us :) :) :)